FAQ’s

1 Q. What size are your jumping castles and how much room is required?

  • The medium ‘Jump’ castles are:
    Length: 4m
    Width: 4.5m
    Height: 4m
    Set Up Area required: 5m x 5.5m
  • The Club castles are
    Length: 5m
    Width: 5m
    Height: 5m
    Set Up Area required: 6m x 6m
  • The Club Combo castles are
    Length: 5.5m
    Width: 6m
    Height: 5m
    Set Up Area required: 7m x 7.5m
  • The Mini Castles are:
    Length: 4m
    Width: 3.5m
    Height: 3.5m
    Set Up Area Required: 4.5m x 5m
  • The Medium Combo Castles are:
    Length: 4.5m
    Width: 4.5m
    Height: 4m
    Set Up Area Required: 5.5m x 5.5m
  • The Large Combo Castles are:
    Length: 5m
    Width: 5m
    Height: 4m
    Set Up Area Required: 6m x 6m
  • The Gladiator Ring is:
    Length: 5m
    Width: 5m
    Set Up Area Required: 6m x 6m

2 Q. How much access space is required to get the jumping castle to the set up area?

Access ways need to allow for at least 1m of space, and for the larger Combo style castle at least 1.5meters of horizontal space is needed.

3 Q. What if there are steps to get to the set area?

If there are steps you will need to notify us when making the booking as the jumping castles weigh between 100kg and 180kg and it is difficult to manoeuvre up and down steps. As a general rule:

  • If there are more than 5 steps there needs to be someone on site that can help manoeuvre the jumping castle.
  • If there are more steps please let us know when making your booking3

4 Q. How long does it take to set up the jumping castle?

It takes around 10-15 mins to set up the jumping castle depending on the type of access.

5 Q. How long does it take to dismantle the jumping castle?

It takes around 20 mins to dismantle the jumping the castle.

6 Q. Who sets up the jumping castle?

The jumping castle will be set up and dismantled by Just Jumping Castles staff member.

7 Q. Can we move the jumping castle during the hire period?

No, please do not attempt to move the jumping castle once set up due to safety requirements. “Penalties may apply if castle is moved.”

8 Q. Are the set up and dismantling times included in the hire time?

No, we will set up the castle before the requested hire time starts and it will be taken down after the requested hire time concludes. We do request that there is clear access and there is room to manoeuvre the jumping castle to the set up area.

9 Q. How long can I have the jumping castle?

Our minimum hire time is 4 hours and we have two set options, 4hr hire or 7hr hire, please see “Our Range” page for further details. If you need a different hire period please contact us to discuss your requirements. Ask about our extended hire discount.

10 Q. What is the latest time I can have the jumping castle?

“For safety reasons, the following times are the latest our castles are able to be booked to:”

  • From the start of November until the end of March 7pm.
  • From the start of April until the end of October 5pm.

11 Q. Does someone need to supervise the operation of the jumping castle?

Yes. For the safety of the children who will use the jumping castle. A responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given in the operating instructions for the jumping castle on the day of the hire.

12 Q. How and when is payment made?

  • By cheque at least 7 days before the booking date
  • Cash on delivery

Personal cheques will not be accepted within 7 days of the booking.
We DO accept CASH payment to the driver on the day of the hire.

13 Q. Can I pay on the day of the hire?

“YES the full amount in CASH on the day. If businesses are paying by cheque on the day, please advise us when making the booking.”

14 Q. Do you have insurance?

Yes, Just Jumping Castles carries 10 million dollar Public liability Insurance. Please let us know if you require a copy of out certificate of currency.

15 Q. Is there a weight limit?

Yes, there is weight limit. The weight limit varies depending on the size of the castle, but generally it is 450kg for the ‘jump’ stye and 600kg for the ‘club’ and ‘combo’ styles.

16 Q. What is the maximum number of children allowed on the castle at one time?

“ See below for our recommendation, this applies so long as the weight limit has not been exceeded.”
Mini Castles – Up to 6yo – Max 6 Children on at a time
Medium Castles – Up to 12yo – Max 8-12 Children on at a time
Large Castles – Up to 13yo – Max 10-15 Children on at a time
X L Combo – Up to 13yo – Max 8-12 Children on at a time
Medium Combo – Up to 12yo – Max 8-12 Children on at a time
Large Combo – Up to 13yo – Max 10-12 Children on at a time

17 Q. What happens if it rains?

In the event of strong winds or rain, Just Jumping Castles reserve the right to cancel the booking if we feel safety will be compromised. In this case Just Jumping Castles will contact you promptly to discuss the matter.

18 Q. What happens if we cancel?

“ There is no cancellation fee. If the weather is deemed unsafe to continue your booking we reserve the right to cancel any booking.”

19 Q. What surface can the jumping castle be set up on?

The jumping castle can go on grass, dirt, concrete, paving or asphalt as long as the area is flat, and there are no ridges (i.e.: between a change of surface). Please inform us if the jumping castle will be erected on a surface that does not allow for pegs to be used (i.e.: asphalt, concrete, paving).

20 Q. Can the jumping castle be in contact with walls or trees?

No, the jumping castle must be at least 0.5 meter away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.

21 Q. What happens if we damage the jumping castle?

If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castle before the delivery person leaves, and note any problems.

22 Q. Is there anything else I need to know?

Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castle at all times. If the above-mentioned items are in contact with the jumping castle and it has been damaged it will be consider malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.